4. Under DOWNLOADS, click Software update to download the update file. DO NOT RENAME THE FILE.
5. Drag and drop the update file into Jumping Race as though it were a USB Flash drive. The update file must be placed at the root of the drone and not in a folder.
> The lights flash orange while the update file is being transferred.
> Once the transfer is complete, the lights turn green.
6. Safely disconnect and remove the drone from your computer.
> Installation begins. The lights alternately flash orange with increasing rapidity. Do not remove the battery while the update installation is in progress.
7. When the lights turn green, the installation is completed.
If you are unable to complete the update using either Wi-Fi or USB, you may need to reset the drone to reinitialize the software.
Insert a fully charged battery and wait for the lights to turn green.
Press and hold the power button down for 10 seconds (minimum) to reset the drone. This will clear all current settings and stored media on the drone.
Repeat the steps in Updating software once the drone completes booting.
My drone won’t jump
First, make sure there is enough battery power (at least 50%). Jumping Race drone cannot perform a jump with a low battery or if the device has been picked up (off the ground) recently.
If the drone is making clicking/popping sounds while charging up for a jump, that could mean the jump mechanism is damaged or broken, which could have resulted from long drops or falling on hard surfaces.
You can either choose to do the repair yourself, or contact customer support for part/product replacement under warranty (within one-year of purchase).
A black piloting screen is most likely the cause of outdated drone software. To check the current version of your drone, do the following:
Power on your drone, wait for the LED “eyes” to turn green.
In FreeFlight Jumping, go to > Settings, swipe the screen to access the INFORMATION page to see software versions.
Follow the above Updating software section to update the drone if necessary.
If the problem persists after updating both FreeFlight Jumping and Jumping Race drone, follow the steps in Update failed to reset the drone.
Cannot capture, review, or transfer media from my drone
First, make sure the drone’s internal memory is not full, if it is, you cannot take additional photos and/or videos until more spaces are freed by deleting or transfer files off storage.
To access Jumping Race drone’s internal memory, do the following:
Power on the drone, wait for the LED “eyes” to turn green.
In FreeFlight Jumping, tap > Internal Memory. A list of photos and videos opens.
Tap on the file(s) you want to transfer/delete, then tap TRANSFER or DELETE at the bottom of the page.
At the prompt, tap OK to transfer, or tap CANCEL to go back to the previous page.
If you are still unable to capture or record images with the camera, follow the steps in Update failed to do a hard rest of the drone.
*Note: a hard rest will clear all stored media and return all settings to default.
Trouble with steaming video
If you are experiencing video lag while piloting your Jumping Race drone, try the following:
Forget the connection. Then re-establish connection with the drone through your mobile device's Wi-Fi settings.
Make sure that the drone is connected over a minimally obstructed Wi-Fi channel using the built-in network analyzer from settings.
Try connecting from another device. If video lag is still present on multiple devices, chances are that the network settings within FreeFlight Jumping application need to be modified for best results.
I have to tilt my phone/tablet at a steep angle to turn the drone
In Max Rotation, change the value to high so only a slight tilt of your smart device will be sufficient to turn the drone. If this value is low, the smartphone/tablet will need to be tilted significantly in order to turn the drone.