Troubleshooting
How can I change the language of my Parrot MINIKIT Neo 2 HD
To change the language of your Parrot MINIKIT Neo 2 HD, you need to perform a software update. Select your language by clicking on the corresponding flag then follow the software update procedure. 

In order to access the updating menu : 
  1. Clear the memory of the Parrot MINIKIT Neo 2 HD by holding down both the red and green buttons for three seconds.
  2. Press the jogwheel in order to access the main menu.
  3. Turn the jogwheel once to the left then press the jogwheel.
The Parrot MINIKIT Neo 2 HD seems to be frozen / the green and red LEDs keep blinking
In case of malfunction, you can reboot the Parrot MINIKIT Neo. To do so, press the red button while sliding the On / off button forward (as if you were checking the battery level).
The Parrot MINIKIT Neo 2 HD says «Memory full» / How can I reset my Parrot MINIKIT Neo 2 HD
You can pair up to ten devices. If you attempt to pair an eleventh phone, the kit says «memory full». You must then clear the memory. To do so, hold down both the red and green buttons for three seconds. The kit will say «memory erasing in progress». Doing so also clears all the contacts.
The kit does not seem to work with my phone
  • Make sure your phone is compatible with the Parrot MINIKIT Neo 2 HD. To do so, make sure your phone is listed on the Parrot MINIKIT Neo 2 HDcompatibility list.
  • If your phone is compatible with the Parrot MINIKIT Neo 2 HD, make sure you have the latest software version on your Parrot MINIKIT Neo 2 HD. To find out the software version of your Parrot MINIKIT Neo 2 HD, check the name by which it is seen by other Bluetooth devices.To find out the latest software version available, download the update file and consult the update procedure, refer to our website www.parrot.com, Support & Downloads section.
What is the PIN code ?
Enter 0000 when your smartphone asks you to enter the Bluetooth PIN code. This is only necessary when connecting both devices for the first time.
I would like to buy Parrot MINIKIT Neo 2 HD accessories and spare parts.
Spare parts and accessories are available from our online store.

 

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