10 REPLIES
Kyrt
Senior Navigator

Re: UPDATE - New Software Release for Skycontroller 2 V1.0.7

Finally got mine working too. Which is just as well, as support seem to require a lot of info before they will even try looking into the issue. Not satisfied with the screenshots on the thread even.

 

"We request you to provide us the following informations so that we can assist you with a better solution:

1. A copy of your purchase invoice.
2. Serial number of the Skycontroller 2 starting with PS found at the back of the device.
3. Serial number of the Drone starting with PS found under its battery compartment.
4. Software version of your FreeFlight Pro application.
5. Pictures of the Skycontroller 2
6. A screenshot after selecting the name of your drone on your Freeflight Pro application on your Smartphone
(Where you have the serial number, after pressing on the name of the drone).

In addition, we would invite you to perform the update process with an IOS device if you have the possibility to and check if the behaviour persists,"

 

Exactly what the purchase invoice, serial number of the drone (which doesnt even need to be connected to update the skycontroller) and pictures of the skycontroller reveal I don't know, but they won't help without them.

padu235
Senior Navigator

Re: UPDATE - New Software Release for Skycontroller 2 V1.0.7

Thanks for the post. Worked for me also.

mdeazley
Navigator

Re: UPDATE - New Software Release for Skycontroller 2 V1.0.7

SkyController2 1.0.7 update worked when I tried it today... Completed successfully on the first attempt!

sergeyp
Master navigator

Re: UPDATE - New Software Release for Skycontroller 2 V1.0.7

@Parrot_Advisor1 please, update this thread once download is available.

web506
Navigator

Re: UPDATE - New Software Release for Skycontroller 2 V1.0.7

Having same Issue, with Samsung S7, Brand new Parrot Bebop 2 Power. Skycontroller blinks red and green when connected to wall. Can't download drone's firmware or skycontroller. I use Sprint as service, I know you can't be on a wifi and use Data Internet at the same time, but not event connected to my wifi. It repeats same screen, can't download, try again....

Please help!!

DukeSparrow
Navigator

Re: UPDATE - New Software Release for Skycontroller 2 V1.0.7

Like others have mentioned, there seems to be a problem downloading the firmware update to a phone or tablet. I have connected the skycontroller 2 to both a phone and a tablet and although they see each other just fine, the prompt to update the firmware always results in "The download of the file has failed. Do you wish to restart it ?"

 

I have tried several dozen times on both devices but the download never even begins before the error appears. What is the solution? 

padu235
Senior Navigator

Re: UPDATE - New Software Release for Skycontroller 2 V1.0.7

I am having the exact same issue. The SkyController2 firmware 1.0.7 will not download to my cell phone. The Bebop 2 software update 4.4.0 also failed to download to my Galaxy S8. I was able to download the 4.4.0 firmware to a USB drive connected to my computer and install that way. I can't figure out how to install the SkyController2 firmware. Maybe there is a problem with the server?

mdeazley
Navigator

Re: UPDATE - New Software Release for Skycontroller 2 V1.0.7

Problem: SkyController2 1.0.7 update fails to download repeatedly.

 

I have a SkyController2 connected via USB to a Samsung Galaxy 7, and the 1.0.7 SkyContoller 2 update fails during the download phase repeatedly.

 

I was able to update my Disco to 1.4.1 with the same setup, but the SkyController2 download has been failing for over two hours now.

 

Screenshots:

Update Screen: https://pasteboard.co/GVY0iIy.png

Download that never gets above 0%: https://pasteboard.co/GVY0w2S.png

Download failed dialog: https://cdn.pbrd.co/images/GVXZDnY.png

mdeazley
Navigator

Re: UPDATE - New Software Release for Skycontroller 2 V1.0.7

Problem: SkyController2 1.0.7 update fails to download repeatedly.

 

I have a SkyController2 connected via USB to a Samsung Galaxy 7, and the 1.0.7 SkyContoller 2 update fails during the download phase repeatedly.

 

I was able to update my Disco to 1.4.1 with the same setup, but the SkyController2 download has been failing for over two hours now.

 

Screenshots:

Update Screen: https://pasteboard.co/GVY0iIy.png

Download that never gets above 0%: https://pasteboard.co/GVY0w2S.png

Download failed dialog: https://cdn.pbrd.co/images/GVXZDnY.png

Vpadfsu
Master navigator

Re: UPDATE - New Software Release for Skycontroller 2 V1.0.7

my ipad is on version 9.3.5.  I have always been using 1.0.4 sky controller 2 firmware.  This update is giving me some conntection issues now.  Can i go back to 1.0.4?