2 weeks ago
I have the same issue (parrot zik3, iPhone 6 iOS 11) : the app does not connect to the device although sound seems good.
So I try to connect to my iPad 4 mini which has the iPad version of the app => the app can connect to my headphone. I think Parrot built two different apps : 1 for iPhone, the other for iPad. Unfortunately, only one still works.
08-11-2017 03:57 PM
I have a Zik 3 and connect to my iPhone X on iOS 11.1. Device not recognised by app but connected to phone. Have performed all possible and/ or available steps but with no result.
04-11-2017 10:10 PM
Carbonator, thanks a lot but that didn't work for me.... Any channce that Parrot might write a fix for the app. Headphones are perfect. I't a pity they become almost useless without the app!
28-10-2017 07:56 AM
unfortunately that didn't work for me. I think the connect app is broken on iOS 11, it works on my iPhone 6 that's still on iOS 10 but not on my 6S+ which is on 11 after trying many troubleshooting steps
13-10-2017 10:05 PM - edited 13-10-2017 10:14 PM
If you are still having the issue. I was searching for a solution too and came upon your post.
What worked for me:
Forget the device
Turn off phone
Remove battery from headphone, and back in of course.
Turn the headset on
Boot the phone
Pair the device
Turn on app
22-04-2017 12:16 AM
I had the same issue with my Zik 1 as Flaco58. I followed all the advice- removed the device from Blutooth list and re-paired it again, reinstalled, the Parrot Audio Suite app, re-updated the firmware, rebooted the device - nothing helped- the app won't recognize Ziks, however they connect perfectly and I can listen to the music but none of the features work,though earlier ( a couple of weeks ago) everything was fine.
I'm using my Zik 1 with iPhone 6 Plus, iOS 9.0.2.
Any ideas how to fix this app connection issue ?
Greatly appreciate your help!
20-02-2017 05:08 PM
Can you specify the device you are using with the Zik and "Parrot Audio Suite" ? Can you specify the version of OS you are using ?
Note that Zik App is for Parrot Zik 2.0 and Parrot Zik 3.
Have you tried to
1/ Remove the zik from the list of Bluetooth devices on your phone and pair it again ?
2/ Uninstall / Install again Parrot Audio Suite app ?
If you need to update the update file is available on the website/Community, to do so download the .plf file and follow the update procedure. Thank you.
Parrot Community - Parrot Moderator
Don't forget to search for related topics and knowledge base before posting a new topic. Please share your setup (smartdevice model + OS version + firmwares versions installed in the Parrot product). You can "Contact Us" to reach customer Service.
19-02-2017 12:48 AM
My Parrot Zik 1 used to connect to the app but now the device does not see the headset in the app.
I can stil play music from the phone but cannot update the firmware or make any changes to the stream.
Can you please help me?
Solved! Go to Solution.