Zikmu Knowledge Base

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Question I cannot establish Bluetooth connection between my PC and the Zikmu. Answer   Bluetooth connection tutorial Click here to see the corresponding tutorial.   Compatibility   The Zikmu is compatible with all PCs supporting Bluetooth technology. If your PC is not Bluetooth enabled, use a Bluetooth dongle.   Bluetooth visibility   If you are using your PC with the Zikmu for the 1st time, make sure you have pressed the Bluetooth button on the control panel. The Bluetooth icon must be blinking while you are pairing the PC and the Zikmu.   PIN code   Enter the 0000 PIN code when you are asked to do so.   Bluetooth software version   Make sure you have the latest Bluetooth software version on your PC. To find out which Bluetooth software you are using, refer to the Determining the PC Bluetooth Software section on the Zikmu user guide. Then, make sure there is no available software update on the manufacturer website (generally in the support section). For instance, if you have the Broadcomm Bluetooth software, click here.   Bluesoleil Bluetooth stack   We recommend you do not use the Bluesoleil Bluetooth stack as we noticed several audio quality issues (such as audio gaps). Besides the Parrot Audio Configuration Tool software does not work with the Bluesoleil stack.    
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Version 2.19 iPad / iPhone / iPod devices Bluetooth streaming audio quality improvementVersion 2.18 TV RCA connection audio quality improvement Bug fixed:Bluetooth connection fails after disconnecting the device then playing via the FS line-inVersion 2.17 LED luminosity decreased to avoid light escapes from RED Zikmu control panel mechanical part Parrot Wi-Fi Wizard Version 1.2.17 : Fix bugs related to automatic Wi-Fi configuration with MAC OS Parrot Audio Suite Version 1.2.17 : Wi-Fi streaming improvement with Windows Vista/Windows7Version 2.16 Improved BT streaming robustness on Apple devices.Version 2.15 Improved Web page compatibility. Improved UPnP robustness and compatibility.Version 2.10 Audio from your docked iPhone applications. Improved UPnP robustness and compatibility.Version 2.0 New Web user interface (including Equalizer) Browsing of your docked iPod from the web interface Browsing of your media server from the web interface New equalizer with automatic pre-amplifier gain Dynamic Loudness (the loudness is automatically adjusted when the volume is changed) New room compensation setting (adjust the audio to the room characteristic) Refer to the Zikmu complete user guide for more information.
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                                Zikmu software update                                       Version: 2.19                            Last Updating : 26/05/11 If you already have the 2.0 (or later) version on your Zikmu, you can update the Zikmu software using the web interface. Watch tutorial. If you do not have the 2.0 version on your Zikmu, you have to update it via Bluetooth. Watch tutorials : Updating the Zikmu software with a PC via Bluetooth   How do I know the software version of my Zikmu ? There are 2 methods to identify it: On the web interface, select the Settings page then click on the Update button. This solution is only possible if you have at least the 2.0 version on your Zikmu. Connect an iPod / iPhone on the Zikmu, then select Settings > General > Information if you are using an iPhone or Settings > Information if you are using an iPod. Browse through the displayed information until you see "Parrot by Starck".
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Question I cannot establish the connection between my PC and the Zikmu via Wi-Fi. Answer   Wi-Fi Connection tutorial   Click here to see the corresponding tutorial.   Windows Wi-Fi management If your PC and/or Wi-Fi card comes with an application taking over Wi-Fi management, the Parrot Sound Manager software will not be able to configure the Wi-Fi connection between your PC and the Zikmu. To work around this problem, you have to temporarily or permanently modify this configuration.   This procedure depends on the application. Click here for more information.   Firewalls settings         Depending on the firewall you are using, you may have to modify a setting. Click here for more information.   Service UPnP   Make sure UPnP service is activated on your PC. For more information (english only): - If you are using the Windows XP OS, click here. - If you are using the Windows Vista or Windows 7 OS, click here.     Configuring the Wi-Fi connection manually   To establish the connection manually: Quit the Parrot Sound Manager software. To do so, right click on the Parrot icon and select Exit. Search for the available Wi-Fi devices using the Windows Wi-Fi management interface. Select “PARROT_XX:XX:XX:XX” (X being replaced by figures) and click on Connect. Launch your web browser and enter "http://zikmu.local" in the address bar. > The Zikmu web interface is displayed. Select the Settings tab and click on Wi-Fi. Enter the name of your Wi-Fi network (SSID), select thse type of protection code and enter the key. Select the DHCP option and click on Apply. > The "New Wi-Fi settings will be applied" message is displayed. Reconnect your PC to your Wi-Fi network. Note : You can now use the Zikmu web interface to modify several settings and audio parameters.  
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Question I cannot establish the connection between my Mac and the Zikmu. Answer   Wi-Fi connection tutorial     See the the Knowledge base for corresponding tutorials.   Zikmu software version     Make sure the software version of your Zikmu is at least version 2.0. How do I know the software version of my Zikmu ?   Mac Version   You need to have at least version 10.6 (Snow Leopard) to use the Zikmu with your Mac. If you are using the Leopard version, you have to establish the connection manually: Search for the available Wi-Fi devices using the Mac Wi-Fi management interface. Select “PARROT_XX:XX:XX:XX” (X being replaced by figures) and click on Connect. Launch your web browser and enter "http://zikmu.local" in the address bar. > The Zikmu web interface is displayed. Select the Settings tab and click on Wi-Fi. Enter the name of your Wi-Fi network (SSID), select the type of protection code and enter the key. Select the DHCP option and click on Apply. > The "New Wi-Fi settings will be applied" message is displayed. Reconnect your Mac to your Wi-Fi network.     Serveur uPnP   Install a uPnP server application on your Mac. You can download the free trial version of Mac EyeConnect. At the end of the 30 days trial period, the version will only work in audio mode, which is sufficient to use your Mac with the Zikmu.     SSID     If you do not have the 1.2.15 version of the Parrot Wi-Fi Wizard software, you won’t be able to establish the connection if there are spaces and / or accented characters in the name of your Wi-Fi network (SSID).   Web interface   You have to use the web interface http://zikmu.local to stream music towards the Zikmu. Softwares such as iTunes, or the Apple TV will not work with the Zikmu.   Firewalls settings     Parrot Wi-Fi Wizard will not work if there are spaces and / or accented characters in the name of your Wi-Fi network (SSID).  
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Question During the Zikmu configuration, do I have to select the 'Use Automatic Configuration' or the 'Use WPS Configuration' option ? Answer The type of connection you have to establish with the Zikmu depends on the model of your modem / router: you have to determine wether it supports the SES or WPS technologies. WPS (Wi-Fi Protected Setup) or SES (Secure Easy Setup) technologies allow to establish a secured connection between several Wi-Fi devices simply by pressing a button. To find out wether your modem supports SES or WPS technologies, refer to the documentation of your device. If you do not have this documentation:        - your modem / router cannot support these technologies if you were equipped with it before 2007 ;        - there is a WPS button on WPS modems or routers. WARNING: Make sure you do not mistake the WPS button with a pairing button.
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Question I hear audio gaps quite regularly Answer   Low latency optimization   If your PC is equipped with the Windows XP operating system, you may have regular audio gaps. To correct this problem, use the Parrot Sound Manager system :     1. Right click on the Parrot Sound Manager icon and select Advanced config.     2. Activate the Low latency Wi-Fi streaming Windows optimization option.     Positioning the Zikmu   The sound quality of the Zikmu can be degraded if there is an obstacle or a wall between both speakers or between a speaker and your access point. Reposition your speakers if necessary.   Performances of the modem / router   The performance of the Zikmu depends highly on the performance of your modem / router.     RCA cable   If you have an audio cable (Jack / RCA ) connected to the Zikmu there may be some interferences if the jack connector is in contact with a wall or a piece of furniture. Unplug the Jack / RCA connector or make sure it is not in contact with anything.    
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Question Is it possible to stream music via Wi-Fi if I have no access to the internet ? Answer Configuring the Wi-Fi connection manually To stream music via Wi-Fi with no access to the internet, you have to establish the connection manually: Search for the available Wi-Fi devices using the Windows Wi-Fi management interface. Select “PARROT_XX:XX:XX:XX” (X being replaced by figures) and click on Connect. Launch the Parrot Sound Manager software and wait until the Zikmu is displayed in the Parrot Sound Manager devices list. Note : This list is displayed when you right-click on the Parrot Sound Manager icon. The Zikmu must be turned on to be displayed among the available devices.  
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Question Since I changed my Wi-Fi router, I cannot establish the connection between my PC and the Zikmu. Answer Make sure your old router is turned off then reset the Zikmu Wi-Fi settings. To do so, hold down the Wi-Fi button until all control panel icons blink twice.
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Question Is the Zikmu compatible with Airplay technology ? Answer Although the Zikmu is currently not compatible with Airplay technology, you can connect it to an Airport express using a Jack / RCA cable.
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Question How to reset the Zikmu. Answer Wifi Reset     If you have already configured your Zikmu for Wi-Fi use and want to reset the Wi-Fi parameters to their factory settings, just press the “Wi-Fi” labelled button on the touch-panel fitted speaker. Press this button for at least five seconds, which means that the panel will “flash” twice: the first time when you touch it, the second time five seconds later : all lights led up to confirm the wifi reset if the Zikmu is already connected to the configured Wi-Fi network. Your only option in this disconnect your Zikmu from the Wi-Fi network by unplugging your modem/router before performing the reset. Note: zikmu can be configured to only one wifi network at the time.     Soft Reset     Parrot ziku speakers are fitted with a reset button accessible by removing the front grid, just press this button to reboot the speaker. It is advise do this action for each speaker separately Note : soft reset doesn’t delete any specific settings such as Bluetooth , wifi settings , zikmu configuration.     Hard Reset     To reset parrot zikmu speakers to it’s factory settings: Insert a thin tool like a paperclip in the small hole labelled “reset” on the bottom of your speaker (next to the RCA connector, see picture). Press on the paperclip until the light on top of the other speaker shuts down, then remove the paperclip and wait for the speakers to complete their restart sequence. This resets the following parameters to their factory settings: Wi-Fi configuration, List of Bluetooth paired devices, Bluetooth address of the last known speaker, remote control identification, volume.  
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Question How to find Zikmu’s software version? Answer   There are 3 ways to find out the version of the firmware used by the speakers… In the Config Tool, the version number is displayed in the overview tab In the web page, the version number is displayed at the bottom On the iPod/iPhone while plugged on the Speakers   On the iPhone: Go to Settings > General > Information, "Parrot By Starck" will be listed along its firmware version On the iPod: Go to Settings > Information, select Next a few times until you see "Parrot by Starck"  
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Question Is it possible to stream music from my iPhone to the Zikmu via Bluetooth ? Answer It is impossible to stream music via Bluetooth from 1st generation iPhone, as they do not support the A2DP profile. But the iPhone 3G, iPhone 3GS or iPod Touch 2G support this profile. You can then stream music to the Zikmu via Bluetooth using these devices. Refer to our compatibility page for more information.
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Question Is it possible to stream music from a Mac to the Zikmu via Bluetooth ? Answer You can use the Zikmu with a Mac OS X Leopard (or later version). Use the 10.6 version to avoid any random disconnection. Please note that you may not have a high quality sound if your Mac is already connected to a Bluetooth mouse or a Bluetooth keypad.
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Question I wish to use the Zikmu with an audio player on which I connected a Bluetooth dongle whose PIN code is fixed and different from 0000. Answer You can use the Parrot Audio Configuration Tool (Bluetooth tab) to modify the PIN code of the Zikmu. Refer to the Modifying the PIN code section on the Zikmu user guide.
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Question I cannot use my Playstation 3 with the Zikmu via Bluetooth Answer The PS3 does not support the A2DP Bluetooth profile. It is impossible to use it to stream music towards the Zikmu.
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Question iPod Classic 5G and iPod nano 1G only : I cannot access the content of my iPod when it is connected to the Zikmu / the screen is blocked /     the « OK to disconnect » message is displayed Answer To use your Zikmu with these iPod models: Launch the playback on your iPod. Connect your iPod to the Zikmu. Press the Play button on the Zikmu remote control.
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Question I cannot use applications such as Spotify, Deezer or listen to an internet radio when my iPhone is connected to the Zikmu Answer This problem is solved. Install the 2.10 version on your Zikmu.
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Question Is the iPod / iPhone charging while being connected to the Zikmu ? Answer Yes.
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Question When I play music on my iPhone/iPod Touch at max volume, I hear a bip and the next track is played. Answer At max volume, the vibrations of the speaker can be interpreted by the iPhone as if the user was shaking it. If the option Shake on Shuffle is activated, a new track will be automatically selected after a bip. Deactivate this option on your iPhone.
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